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With a content portfolio like no other media organisation in the country, SBS occupies multiple channels and platforms, and provides a unique opportunity for employees to help make Australia a better place to live.

Application Support Administration

About SBS

SBS is one of the most unique and innovative media organisations in the world today. It's a content platform that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

SBS builds success at the intersection of media, technology and diversity. We are constantly innovating new ways of delivering multicultural, multilingual and indigenous content to Australia’s rich and diverse society.

About the Role

In line with SBS’s ongoing evolution and under the guidance of the Enterprise Systems Manager, the Application Support Administrator’s primary role is support MAM and other systems as directed.

Core responsibilities include:

  • Advanced technical skills
  • Excellent documentation skills.
  • Fundamental analytical and conceptual thinking skills.
  • Video / Broadcast / Media or File based video/audio formats.
  • Knowledge of Network (TCP/IP), Database (SQL), Storage.
  • Competency in Windows Operating Systems
  • A track record of following through on issues
  • Excellent planning, organizational, and time management skills

You will also be expected to:

  • Contribute to the strategic direction of the Application Support team.
  • Contribute to planning and support of other staff.
  • Support enterprise-wide initiatives and support our Code of Conduct.

About you

You’re an individual who takes accountability and strives to always deliver. Showing great initiative, you’re passionate about your work and hold exceptional skills in communication. You will work at both a proactive monitoring level and have the ability to drill down to a granular level to understand the issues quickly to resolve them. You will need to take ownership of support issues, be a strong communicator, and promote a sense of calm in a potentially stressful environment.

You'll be ready for your next big challenge and equipped with the following will be beneficial:

  • Actively participating in the entire issue resolution process from request to completion
  • Ensuring customer satisfaction and service level fulfilment, as per SBS KPI’s
  • Closing customer’s issues in close relationship with customer 
  • Excellent written and oral communication skills. 
  • Performing analysis on workflows
  • Documenting and communicating the results of your findings
  • Performing system testing.
  • Proactively monitoring and providing appropriate fixes
  • Troubleshoot problems with audio/video hardware, storage and network
  • An Innovator with the ability to think outside the box at crucial points in your day to day work.
  • Broadcast Experience is highly desirable.

The Benefits 

  • Fantastic culture which values diversity
  • Onsite health and wellbeing programs
  • Free gym membership, well-being initiatives, and an active social club
  • Being part of an organisation dedicated to making a positive social difference

SBS aims to inspire all Australians to explore and appreciate our diverse world and by doing so contribute to a cohesive society. It’s a purpose which drives and motivates our team and the reason we love doing what we do.

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