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With a content portfolio like no other media organisation in the country, SBS occupies multiple channels and platforms, and provides a unique opportunity for employees to help make Australia a better place to live.

User Experience (UX) Lead

About us
SBS is one of the most distinctive, diverse and fast moving media organisations in the world; we’re leaders when it comes to understanding how people want to consume media. Our On Demand team have created a bold digital product showcasing > 6,000 hours of content with a truly global perspective on culture, sex, gender and the natural world, to make Australian society more cohesive.

Our On Demand team are searching for a passionate User Experience (UX) Lead to lead and inspire our UX team.

What does a Leader in On Demand do?

A Leader in our On Demand team encourages their team to generate new, original ideas and solutions that results in a delightful customer experience. They identify barriers in capability and processes and take immediate action that have a positive impact. While it’s a key team leadership role, it’s also a hands on SME in user experience design and visual design, creating a culture of continuous learning and feedback for the UX team.

About you

You’re a strong agile practitioner with plenty of wins under your belt, you’ll have examples of how you’ve used UX research (contextual inquiries, usability testing) to make informed decisions that have made digital products better for users. You’ll also have a history of influencing by building genuine relationships to support your initiatives.

We’re looking for a leader who can foster knowledge and excitement in trends and developments in digital design. It’s also about overcoming our audience pain points through understanding personas and user journeys, and generate interaction and experience concepts to meet user needs

Why is this role so exciting?
You’ll get to use your skills to go above and beyond every day to contribute to building a more cohesive society – this is a role with real purpose. You’ll be charged with generating innovative and lateral ideas, solving problems creatively, coaching the UX team and collaborating with broader scrum teams to build a delightful digital product that has a real impact on Australian society.:

Ideally you’ll have worked in a similar role with exposure to digital products and services.

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