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With a content portfolio like no other media organisation in the country, SBS occupies multiple channels and platforms, and provides a unique opportunity for employees to help make Australia a better place to live.

Head of Operations and Services, People and Culture

At SBS, we embrace difference and we welcome applications from people of all backgrounds.

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.

About us

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

The Department

Our People & Culture team have a vision to create amazing employee experiences and we’d welcome an equally amazing Head of P&C Operations and Services to join our hard working, inclusive and client focussed team in this full-time permanent opportunity. The P&C team is a close-knit team; we look after one another, we work hard but also love a good laugh.  We offer the full range of HR services to the SBS business including Talent & Development, Employment Relations, Leadership Development, Safety and Wellbeing and Business Partnering as well as Payroll, Employee Services, and HR Administration.

The Role

Reporting to the Director of People & Culture, and a member of the P&C leadership team, you will balance a combination of both virtual and onsite work in Artarmon, Sydney from 2022. 

You will take on the end to end people, operational and strategic management of the SBS People & Culture Operations and Services team. The role leads payroll, remuneration and benefits, HR systems and processes, data and reporting, as well as front line client support of employee queries and P&C administration.

You will have the opportunity to re-shape P&C services and operations at SBS to drive greater innovation, as well as improving employee experiences and delivering service enhancements through new operating models, streamlined processes and automation. 

This is a leadership role with 4 direct reports and a wider team of approx. ten indirect reports.

Some of the key responsibilities include:

  • Leading the team of payroll, administrative services, employee support and reporting specialists to deliver the highest quality P&C services to the SBS business in line with our strategic priorities
  • Accountability for the end to end delivery of high quality and compliant payroll and related services to the SBS business
  • Ensuring the delivery of responsive, accurate and proactive front line service to employee and manager queries (policy and entitlements, leave, payroll, people movements and mobility) and building self service capability across SBS
  • Leading P&C administration processes, including employee contracts, letters of offer and variations, onboarding and offboarding, delivering within agreed SLAs.
  • Ensuring appropriate levels of oversight and governance are in place whilst delivering a strong service and client oriented culture
  • Ensuring SBS payroll is compliant with all internal audit and governance requirements as well as meeting accuracy and error rate KPIs
  • Maintaining relationships with external service providers and managing and optimising service agreements
  • Further refining the overall SBS Remuneration framework and ensuring implementation of related policies and practices alongside a revised annual salary review process

About you 

As the successful candidate you will be able to balance the operational requirements with meeting the needs of the business. You’ll be adept at resolving problems, thinking outside the box, negotiating successfully and confidently at all levels, whilst juggling multiple priorities at the same time. An ability to ease into an operationally complex environment and to identify opportunities for better ways of working would be an advantage, as would a strong background in Remuneration and Benefits philosophy and automation.

You will act as a subject matter expert but be adept in delegating and deploying the skills and resources that are available to you in order to optimise outcomes and service delivery back to the business, and you’ll jump in to all areas when needed so we can ensure we deliver amazing employee experiences and meet our objectives.

The right person to join our team will be a Payroll and/or Operations expert who can hit the ground running, experienced in leading people and teams with diverse functions and needs, and able to demonstrate:

  • Outstanding and influential relationships with internal and external stakeholders including senior leaders at an ExCom level
  • Best practice knowledge across payroll, superannuation, remuneration, HR operations, shared services, all within a legislative compliance umbrella.
  • Proven experience in identifying opportunities, and managing change initiatives through effective consultation and implementation in order to deliver on strategy
  • Excellent communication, persuasion and influencing skills
  • How you’ve delivered strategic initiatives to achieve tangible outcomes and how they’ve aligned to core business vision

It is a requirement of this role that any successful candidate is vaccinated with at least two doses of an approved Covid-19 vaccination. We do however have a medical exemption process and we would be happy to discuss your application should this be applicable to you.

Reasons to consider working with us

  • The people! We truly celebrate and welcome difference at SBS and encourage everyone to bring their whole self to work. You’ll be part of one of the most inclusive organisations in Australia.
  • The culture and the engagement of our workforce! SBS is ranked in the top 25% of all media companies for employee engagement
  • We offer a range of benefits; from flexible work arrangements, health checks, salary packaging, an employee assistance program and for our Sydney based employees, free gym membership and parking (subject to availability).
  • We’re agile and innovative in the way we work, as well as being a trusted and established brand. At SBS we have been broadcasting for over 40 years and our future is packed with many more exciting developments!
  • We also love to promote from within! We have allocated training funds to do just that and help bridge the gaps when moving from role to role.

Feel like you meet most but perhaps not all of the above criteria? We encourage you to apply for the position and let us know in your cover letter where there may be some areas for development.

Reasonable adjustments

SBS recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the SBS recruitment/interview process to better enable you to shine, then please contact and let us know.

Adjustments may include but are not limited to; alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times and more.

We are shortlisting applications as they come in, so don’t delay apply today! 

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